Unfortunately there is a no return policy on all limited edition products, Yoni products,  hair products, sale items or gift cards. 

We have a 30-day return policy for the whipped Products only, which means you have 30 days after receiving your item to request a return. To be eligible for a refund or partial refund for our Whipped products, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

We ship replacements or issue full refunds for incorrect orders and spilled/damaged product. We do not replace or give a refund or replacement for melted "whipped" products.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To receive a refund or replacement just email photos of the spilled/damaged/incorrect product to admin@forbidden-essence.com.

To start the return, you can contact us at admin@forbidden-essence.com. Please note that returns will need to be sent to the following address: 3990 S Washington Blvd #B So Ogden Utah, 84403

If your return is accepted, we’ll send you a return shipping label and cover the cost of shipping with a prepaid shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We are not able to offer refunds or replacements for stolen packages so please ensure your package is delivered to a safe location. We do not do signature confirmations for package delivery. 

We ship all of our packages through USPS and on rare occasions there will be slow delivery. If a package appears to be lost in the mail, we wait 2 weeks from the last USPS tracking update before issuing a full refund or sending a replacement.

Because our whipped butters are handmade, there is some variation in volume between batches. Some batches do not whip as high as others, and thus do not fill the container all the way to the top. This is rare, but it does not mean that you have received less, as the weight of product placed into each container remains consistent.

We do not re-ship or refund melted product because the butter is still effective and usable. If your product arrives to you melted simply put it in the fridge until it hardens. Then put it in a cool room and let it come up to room temperature. It will have a denser texture, more the consistency of a cream than a whip. 

Melted products sometimes lose volume because air bubbles have escaped, so it will appear lower in the container, however the weight of the product is consistent with what is on the label. All shipping for the whipped products contain a ice pack and insulated packaging.

You can always contact us for any return question at admin@forbidden-essence.com.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it,  unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

If more than 15 business days have passed since we’ve approved your return, please contact us at admin@forbidden-essence.com.